How an SMS Application Took a Job (i.e. Task)

David Pitt Conversational Apps, JavaScript, Keyhole Creations Leave a Comment

This blog is about a human’s job being replaced by automation. But, before you start composing emails and social media responses, know that it’s a job that I think most folks would gladly allow an automated mechanism to take over.

The “job” discussed in this blog is the need to contact individual users (in this case, employees) when those users forgot to accomplish a required task.

In this blog, we discuss a conversational application solution used internally at Keyhole Software for automated SMS text messaging features surrounding time tracking. The solution, implemented with conversational application platform KHS {Convo}, allowed for time entries to be submitted via text and automated, schedule-based notifications….

A Conversation About Conversations

David Pitt Conversational Apps, JavaScript, Keyhole Creations, Mobile, Node, React, Technology Snapshot Leave a Comment

We created a platform that supports developing a “conversational” type application through SMS. The user experience between a user and an SMS application can be thought of as a conversation. A user texts a question or topic, and a reply is returned, then another question and reply is performed until a desired result is accomplished.

Now, this is not a universal user experience, but for many use cases it can provide an easy to deliver users functionality quickly and conveniently. There is no need to install or download apps, or pop open a browser and type in a URL; just have a conversation through your texting app.

In this blog: Why conversational applications are handy, examples of conversational applications we have created, and a walkthrough of the application architecture used to develop those SMS applications. Includes how to make texting a richer experience, state, and session handling insights.