A team of Keyhole Software consultants worked with one of the largest healthcare providers on the east coast to develop a proof-of-concept application for the network’s call center.
The proof-of-concept was for an application that displayed a list of the call center’s patient calls. The goal was to create a web user interface that used the Kendo Grid for displaying a list of calls and integrated well with the client’s business process management (BPM) service.
The application interfaced with the client’s BPM service responsible for creating and managing the lifecycle of calls. The finished application allowed a user to search from a list of available calls, choose a patient to call, indicate the call has started, and then complete the call with some information.