Project Overview
A team of Keyhole Software consultants worked with one of the largest healthcare providers on the east coast to develop a proof-of-concept application for the network’s call center.
The proof-of-concept was for an application that displayed a list of the call center’s patient calls. The goal was to create a web user interface that used the Kendo Grid for displaying a list of calls and integrated well with the client’s business process management (BPM) service.
The application interfaced with the client’s BPM service responsible for creating and managing the lifecycle of calls. The finished application allowed a user to search from a list of available calls, choose a patient to call, indicate the call has started, and then complete the call with some information.
Technology Overview
One of the team’s focuses throughout the project was to create the Web API that interfaced directly with the BPM to retrieve information for the application to use. The Web API was built using C#.
Keyhole consultants also worked to develop the UI and front end of the application to enable users to input data. Specifically, they worked to create and add a feature that allowed users to users to enter inpatient contacts and associated data (name, relationships, contact method, etc.)
Front end development was completed using JavaScript, Node, and Backbone.js.
Consulting Areas of Note
Since the client’s IT team was going to take over the development of the application past the Proof-of-Concept stage, the Keyhole team also worked to prepare them for the task ahead of them. The Keyhole team compiled and created detailed documentation of their work on the proof-of-concept, and they worked to support, teach, and share knowledge with the client’s IT team.
