Keyhole Software is supporting a client in the engineering and infrastructure sector with a custom platform designed to automate and streamline customer service operations. A two-person Keyhole team led the architecture and delivery of a real-time service portal, enabling operational insights for existing clients and generating new revenue opportunities. Key challenge: Integrating disparate data sources while maintaining a flexible data …
Case Study: Multi-Year IoT Platform Modernization & Customer Service Application Development
Keyhole Software partnered with a major home improvement retailer to modernize and support a nationwide IoT smart-home platform. Our senior consultants delivered real-time customer service applications, microservices, high-performance search infrastructure, and DevOps automation over a multi-year engagement—improving scalability, stability, and live troubleshooting for more than 100,000 customers.







