We created a platform that supports developing a “conversational” type application through SMS. The user experience between a user and an SMS application can be thought of as a conversation. A user texts a question or topic, and a reply is returned, then another question and reply is performed until a desired result is accomplished.
Now, this is not a universal user experience, but for many use cases it can provide an easy to deliver users functionality quickly and conveniently. There is no need to install or download apps, or pop open a browser and type in a URL; just have a conversation through your texting app.
In this blog: Why conversational applications are handy, examples of conversational applications we have created, and a walkthrough of the application architecture used to develop those SMS applications. Includes how to make texting a richer experience, state, and session handling insights.